Low-Effort Skills for Reps

Our Effortless Experience Capabilities Builder delivers transformation to your organization through hands-on change management support and direct training for your contact center reps.

Specifically, through a combination of layered and blended learning, your reps will learn the nine skills required to deliver a low-effort customer service experience through our Effortless Experience skills framework. The program leverages adult-learning best practices and includes live classroom sessions, online learning, and scenario-based peer practice.

37%

High effort experiences cost 37% more than low effort experiences

Our team of experts will guide you through change management best practices to lay a foundation for success, and we’ll lead a series of classroom sessions for your reps
After completing the classroom experience, your reps will engage in online reinforcement and scenario-based role plays with their peers
Our trainer certification program ensures this isn’t flavor-of-the-month and reinforcement toolkits keep learning fun
Your reps will have an opportunity to earn a certification at the end of the program

Ready to implement an Effortless Experience?

Contact us

“The Challenger Sale speaks to the core of how we’re engaging with our clients. We want our sales force to deliver insight and value, not sales pitches. That’s why our entire organization is being trained on the skills and behaviors that make Challengers successful. “

Kevin Warren, President US Client Operations Xerox

“Customers felt that I was bringing value and knowledge to their business.”

Professional Sales Representative, Kimberly-Clark

Resources

The Two Secrets of Virtual Learning Success

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Five Steps Sales Leaders Should Take NOW – Even in Uncertainty

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An Update on Coronavirus Pulse Survey Results

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Tales From the Road: A Story of Hope From the Last Recession

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Preparing Sales Teams to Work Virtually in Uncertain Times

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  • Mar 12, 2020
A Snapshot of Corporate Responses to Coronavirus

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Snapshot of Responses to the Coronavirus

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Turning a ‘Black Swan’ Disruption into a Leadership Opportunity

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Customer Service Leaders in Response to Coronavirus

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Navigating Customer Service and Support in Uncertain Times

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How to Drive Your AHT Down to Zero

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Building the Business Case for Customer Effort

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Key Capabilities to Drive Contact Center Rep Performance

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The Uncommon Customer Experience: Service

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A Megaphone For Complaints: Social Media’s Impact on Customer Service

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CCW Austin 2019: Your Customers Don’t Want a Relationship With Your Reps

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The 3 Things That Bad Customer Service Coaches Do

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Between a Rock and a QA Hard Place

I overheard a conversation about QA at one of our client's sites recently: "Have you...

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  • Aug 16, 2019