Low-Effort Skills for Reps
Our Effortless Experience Capabilities Builder delivers transformation to your organization through hands-on change management support and direct training for your contact center reps.
Specifically, through a combination of layered and blended learning, your reps will learn the nine skills required to deliver a low-effort customer service experience through our Effortless Experience skills framework. The program leverages adult-learning best practices and includes live classroom sessions, online learning, and scenario-based peer practice.
High effort experiences cost 37% more than low effort experiences
Ready to implement an Effortless Experience?Contact us
“The Challenger Sale speaks to the core of how we’re engaging with our clients. We want our sales force to deliver insight and value, not sales pitches. That’s why our entire organization is being trained on the skills and behaviors that make Challengers successful. “
Kevin Warren, President US Client Operations Xerox
“Customers felt that I was bringing value and knowledge to their business.”