Episode hosts
Matt Dixon
Amy Smith
Control quotient, or CQ helps reps feel ownership over their day-to-day work and remain in control of themselves in stressful situations. Reps with high CQ are more adaptable, engaged, and resilient to the natural pressures of the job, with lower risk of burning out. It’s the silver bullet for a successful customer service experience, especially during times of low engagement and high attrition. The great news is – you don’t even need to try to hire for it – research has shown that 94% of reps already have it buried inside of them.
So how do you enable rep CQ? Check out the on-demand webinar to learn more!
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