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2021 Pulse Survey 5: The rise and fall of...

After a few optimistic months it appears that commercial sentiment has moderated and optimism is down a bit. In this latest...

August 11th, 2021

Levelling Up to Gold

“Man, she did NOT stick that landing!” I say as I shove another handful of ridged...

August 06th, 2021

Soft Skills: Nothing More than Customer Service Table Stakes

There likely is not a contact center in the world that isn’t focused on improving...

July 28th, 2021

2021 Pulse 4: Building the Pipeline Moving Forward

At the end of May, about a month ago, we saw a striking rise in...

July 14th, 2021

The Effortless Experience™ as Life Skills: Beyond the Contact...

This guest post has been authored by Kirby Horvitz, Challenger Effortless Experience alumni consultant. Opinions...

July 13th, 2021

2021 Pulse Survey 3: Things are looking up

We are almost afraid to say it out aloud, but things seem to be looking...

June 01st, 2021

Effective Virtual Training: The Ground Rules (Part Two)

The title of this should probably read along the lines of “Effective Virtual Training: From...

May 27th, 2021

Commercial Teaching: More Than Just An Early-Stage Strategy

In our most recent Winning the Challenger Sales Webinar, we went deep on "Discovery" calls and...

May 25th, 2021