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Five Steps Sales Leaders Should Take NOW – Even...

As the world confronts the human and economic cost of COVID-19, sales leaders must focus...

March 25th, 2020

What I Will Tell My Grandchildren about 2020

It’s starting to become widely understood that 2020 will go down in history as a...

July 31st, 2020

So You Think You Can Change?

Think about the last time you tried something new. Most likely, you felt excited, but...

July 30th, 2020

Being the Best Virtual Coach You Can Be

Being a successful coach is tough. Being a successful coach when you are working from...

July 28th, 2020

7th Challenger Pulse Survey Results

Challenger’s most recent pulse survey of sales leaders continues to examine changes in sentiment regarding...

July 20th, 2020

Aligning Challenger™ Skills to Your Sales Process

A certain man wanted to learn to play the piano. He watched skilled players for...

July 16th, 2020

Driving Employee Engagement Remotely – Service Leader Pulse Survey...

As customer service and support leaders continue to react to and manage through the COVID-19...

June 30th, 2020

The Battleground for Good Customer Service Talent is About...

In my previous post about the contact center industry’s response to the global pandemic, I...

June 11th, 2020

6th Challenger Pulse Survey Results

Our previous pulse survey of sales leaders, issued May 6, revealed respondents anticipating that it...

June 09th, 2020