4th December 2020
2nd December 2020
As the world confronts the human and economic cost of COVID-19, sales leaders must focus...
Quality assurance (QA) has long been considered one of those necessary evils of the contact...
The Effortless Experience™ team here at Challenger often hears from senior leaders within customer service...
Customer service training has historically been focused on soft skills - teaching reps to be...
Challenger is currently conducting a wide-scale study on the current state of negotiations in B2B...
Read the latest insights from Challenger and get access to our monthly newsletter so you’re up-to-date on our newest ideas!
Central to good design theory is the idea of knowledge in the head versus knowledge...
November has proven that 2020 is not done with us yet. While the presidential election...
Ahhh, Black Friday. A day that historically kicks off the holiday shopping season with massive...
Last year, I had a bad customer service experience. It was a months-long struggle to...