The Challenger Blog

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Can You Help Me Train for Emotional Intelligence?

From time to time, companies ask us if we can train their customer service reps...

January 20th, 2022

What’s Your Opening Move?

A client of ours recently told us he has a chessboard in his office because...

January 14th, 2022

The Worst Question a Service Rep Can Ask

Portions of the following blog are excerpts from our book, The Effortless Experience That title...

January 05th, 2022

2021 Pulse Survey 8: Act Decisively in the Face...

   In early 2020, at the outset of the COVID pandemic, and in the face of unprecedented uncertainty, Challenger noticed two different initial reactions from companies around...

December 16th, 2021

ChallengeHer Series: An Interview with Jennifer Allen

For too long, the sales industry has excluded, diminished, or downright ignored the voices and...

December 15th, 2021

ChallengeHer Series: An Interview with Crystal Trifeletti

For too long, the sales industry has excluded, diminished, or downright ignored the voices and...

December 10th, 2021

Crawl, Walk, Run Customer Service

A close cousin of the statement that “doctors make the worst patients” might be that...

December 07th, 2021

ChallengeHer Series: Interviews with the Women Sellers at Challenger

For too long, the sales industry has excluded, diminished, or downright ignored the voices and...

November 16th, 2021