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Five Steps Sales Leaders Should Take NOW – Even...

As the world confronts the human and economic cost of COVID-19, sales leaders must focus...

March 25th, 2020

11th Challenger Pulse Survey

November has proven that 2020 is not done with us yet. While the presidential election...

November 16th, 2020

Are You Expecting an Effortless Black Friday?

Ahhh, Black Friday.  A day that historically kicks off the holiday shopping season with massive...

November 09th, 2020

Customer Service: Greasing the Wheels of Wallet Spend

Last year, I had a bad customer service experience. It was a months-long struggle to...

October 29th, 2020

What Over 10 Years Has Taught Us About B2B...

For more than a decade, Challenger has focused our quantitative and qualitative research on two...

October 26th, 2020

Challenger Selling in a Virtual (Pandemic) Environment

For months now the most frequent request Challenger has received is for resources to help...

October 20th, 2020

Effective Virtual Training: Lessons Learned (Part One)

Work-from-home programs have long been popular in contact center organizations for numerous reasons (employee engagement...

October 19th, 2020

10th Challenger Pulse Survey

This October edition of Challenger’s Pulse Survey finds a large improvement in sales leader sentiment...

October 09th, 2020

9th Challenger Pulse Survey Results

Challenger’s 9th pulse survey continues to look at overall sales leader sentiment. In addition, we...

September 15th, 2020