Over 50% of the Fortune 100 partner with Challenger to improve their sales & marketing and customer service performance
"Challenger Sale speaks to the core of how we’re engaging with our clients. We want our sales force to deliver insight and value not sales pitches."
"This investment in coaching, and the overall development of our people, has changed the culture of our call center."
"Customers felt that I was bringing value and knowledge to their business."
"We saw a 20% reduction in escalations, which means we are solving customer problems the first time around."
"The program has increased our center's feedback culture, and has impacted our collaboration climate for the better."
"Challenger Selling has significantly contributed to our revenue streams from both new opportunities and additional business from existing customers."
Download the results of the 9th pulse survey now. This series examines overall sales leader...
Challenger’s 9th pulse survey continues to look at overall sales leader sentiment. In addition, we...
Access the infographic with the survey highlights here. This post continues the findings from our 2020 B2B Buyers Study. Part...
Download the results of the 7th pulse survey now. This series of anonymous surveys to...
This is the third article in a three-part series, “Unlocking Your Team’s Inner Drive,” from...
Access the infographic with the survey highlights here. This post continues the findings from our...
Recently, I read the book Never Split the Difference by Chris Voss, a former FBI...
Access the infographic with the survey highlights here. Buyers are in the driver’s seat. The...
As we wind down the summer, the Effortless Experience team at Challenger deployed our fourth...
When we talk to new companies about what our best clients believe about an Effortless...
Access these two guides to begin driving a low-effort experience for your customers.
Think about the last time you tried something new. Most likely, you felt excited, but...
Being a successful coach is tough. Being a successful coach when you are working from...
As customer service and support leaders continue to react to and manage through the COVID-19...
Coaching is the top driver of rep performance. Find out why coaching is so powerful,...
In my previous post about the contact center industry’s response to the global pandemic, I...
Fact: Creating a culture of coaching accountability is hard. Through numerous coaching effectiveness surveys that...
It has been about six weeks since our first survey results were released detailing service...
