Over 50% of the Fortune 100 partner with Challenger to improve their sales & marketing and customer service performance
"Challenger Sale speaks to the core of how we’re engaging with our clients. We want our sales force to deliver insight and value not sales pitches."
"This investment in coaching, and the overall development of our people, has changed the culture of our call center."
"Customers felt that I was bringing value and knowledge to their business."
"We saw a 20% reduction in escalations, which means we are solving customer problems the first time around."
"The program has increased our center's feedback culture, and has impacted our collaboration climate for the better."
"Challenger Selling has significantly contributed to our revenue streams from both new opportunities and additional business from existing customers."
It was impressive how a well-prepared Challenger approach worked with this important customer which hadn’t considered us for several years."
Access this whitepaper to learn how to build a can’t miss sales experience that boosts...
November has proven that 2020 is not done with us yet. While the presidential election...
Download the results of the 10th pulse survey now. The 10th pulse survey continues to...
How does “no decision” affect your pipeline? Our online cost calculator uses your metrics -...
For more than a decade, Challenger has focused our quantitative and qualitative research on two...
Download our analysis of how buyers have changed since 2008, how they've stayed the same,...
For months now the most frequent request Challenger has received is for resources to help...
This October edition of Challenger’s Pulse Survey finds a large improvement in sales leader sentiment...
Download the results of the 10th pulse survey now. he 10th pulse survey continues to...
Download the results of the 9th pulse survey now. This series examines overall sales leader...
Ahhh, Black Friday. A day that historically kicks off the holiday shopping season with massive...
Last year, I had a bad customer service experience. It was a months-long struggle to...
Work-from-home programs have long been popular in contact center organizations for numerous reasons (employee engagement...
As we wind down the summer, the Effortless Experience team at Challenger deployed our fourth...
When we talk to new companies about what our best clients believe about an Effortless...
Access these two guides to begin driving a low-effort experience for your customers.
Think about the last time you tried something new. Most likely, you felt excited, but...
Being a successful coach is tough. Being a successful coach when you are working from...
As customer service and support leaders continue to react to and manage through the COVID-19...
Coaching is the top driver of rep performance. Find out why coaching is so powerful,...
