Over 50% of the Fortune 100 partner with Challenger to improve their sales & marketing and customer service performance
"Challenger Sale speaks to the core of how we’re engaging with our clients. We want our sales force to deliver insight and value not sales pitches."
"This investment in coaching, and the overall development of our people, has changed the culture of our call center."
"Customers felt that I was bringing value and knowledge to their business."
"We saw a 20% reduction in escalations, which means we are solving customer problems the first time around."
"The program has increased our center's feedback culture, and has impacted our collaboration climate for the better."
"Challenger Selling has significantly contributed to our revenue streams from both new opportunities and additional business from existing customers."
Our previous pulse survey of sales leaders, issued May 6, revealed respondents anticipating that it...
Download the results of the 6th pulse survey now. This series of anonymous surveys to...
This is the second article in a three-part series, “Unlocking Your Team’s Inner Drive,” from...
Like many folks in Sales who have traveled extensively for business, you may recall when...
This is the first article in a three-part series, “Unlocking Your Team’s Inner Drive,” from...
As the world confronts the human and economic cost of COVID-19, sales leaders must focus...
Download the results of the 5th pulse survey now. This series of anonymous surveys to...
Challenger surveyed 76 commercial leaders on May 4-6. This post look at changes in sentiment,...
A disruption like we’re seeing now calls for new ideas, processes and approaches to a...
As customer service and support leaders continue to react to and manage through the COVID-19...
Coaching is the top driver of rep performance. Find out why coaching is so powerful,...
In my previous post about the contact center industry’s response to the global pandemic, I...
Fact: Creating a culture of coaching accountability is hard. Through numerous coaching effectiveness surveys that...
It has been about six weeks since our first survey results were released detailing service...
I’ve been talking to a number of customer service leaders over the last three weeks,...
Download the infographic with insights into how customer service leaders and organizations are preparing for...
It’s safe to say that the first few months of 2020 will not be soon...
I love Dilbert cartoons. My favorite closely aligns with my day-to-day work and portrays Dogbert...
The Building the Business Case for Customer Effort whitepaper breaks down compelling reasons to track...
