Over 50% of the Fortune 100 partner with Challenger to improve their sales & marketing and customer service performance
"Challenger Sale speaks to the core of how we’re engaging with our clients. We want our sales force to deliver insight and value not sales pitches."
"This investment in coaching, and the overall development of our people, has changed the culture of our call center."
"Customers felt that I was bringing value and knowledge to their business."
The Challenger approach has important foundations that exemplify how we prioritise our clients and provide them with a value-driven experience.
"We saw a 20% reduction in escalations, which means we are solving customer problems the first time around."
"The program has increased our center's feedback culture, and has impacted our collaboration climate for the better."
"Challenger Selling has significantly contributed to our revenue streams from both new opportunities and additional business from existing customers."
It was impressive how a well-prepared Challenger approach worked with this important customer which hadn’t considered us for several years."
Challenger is currently conducting a wide-scale study on the current state of negotiations in B2B...
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Central to good design theory is the idea of knowledge in the head versus knowledge...
Access this whitepaper to learn how to build a can’t miss sales experience that boosts...
November has proven that 2020 is not done with us yet. While the presidential election...
Download the results of the 11th pulse survey now. The 11th pulse survey continues to...
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For more than a decade, Challenger has focused our quantitative and qualitative research on two...
Download our analysis of how buyers have changed since 2008, how they've stayed the same,...
For months now the most frequent request Challenger has received is for resources to help...
Quality assurance (QA) has long been considered one of those necessary evils of the contact...
Customer service training has historically been focused on soft skills - teaching reps to be...
Ahhh, Black Friday. A day that historically kicks off the holiday shopping season with massive...
Last year, I had a bad customer service experience. It was a months-long struggle to...
Work-from-home programs have long been popular in contact center organizations for numerous reasons (employee engagement...
As we wind down the summer, the Effortless Experience team at Challenger deployed our fourth...
When we talk to new companies about what our best clients believe about an Effortless...
Access these two guides to begin driving a low-effort experience for your customers.
Think about the last time you tried something new. Most likely, you felt excited, but...
Being a successful coach is tough. Being a successful coach when you are working from...
