Developing sales people is one of the top three investment priorities for most commercial organizations. And we can understand why. As customer decision-making becomes more complex, they set a higher bar for the skills that they want to see from salespeople. And seller performance in these key skills is down by an average of 40%.
Challenger is the premier sales training, technology and consulting firm that supports the high-performing seller behavior that leads to successful B2B sales. Our approach is backed by years of ongoing quantitative research and based on the best-selling books The Challenger Sale and The Challenger Customer – the most recognized innovations in sales and marketing in the last 30 years.
Our training is designed with a holistic learning journey in mind. This involves a mix of learning modalities that are essential for deep learning and retention – and transformation. We engage different learning styles and activate multiple senses to deepen learning, and make it easier to remember and apply.
Instructor-led sessions and workshops are configured to your business, and built on sound learning principles blended with guided practice and application.
We offer a host of on-demand e-learning on our Challenger Activation platform. These build foundational knowledge and opportunity to apply skills to active opportunities.
Our blended learning sequences combine dynamic virtual content, deal-based exercises for real-world application, and virtual coaching with expert Challenger Advisors.
The Challenger Negotiations program is purpose-built to give B2B sales professionals a full-funnel strategy for managing negotiations.
CHALLENGER SELLING FOUNDATIONS
This course helps sellers learn the skills high performers need to be successful, building their ability to Teach, Tailor, Take Control and manage Constructive Tension.
Accelerate pipeline opportunities and reinforce learning by applying Challenger principles to complex deals using peer and expert facilitator support.
Sales Transformation Made Easy
Challenger Activation is a tech-enabled platform and service solution designed to support transformation around the Challenger approach.
Diagnostics and assessments allow you to set baseline measurements, focus on the right metrics, and document success over time.
The Challenger team of consultants and advisors is always available to guide you and your team. We prescribe pathways and give answers to pressing questions as they arise.
Our on-demand suite of tools, frameworks and templates embed Challenger behaviors in your organization’s daily workflow.
A robust eLearning library allows you to deliver a flexible, yet engaging, learning experience across your entire organization.
A library of coaching-specific virtual learning courses, tools, and exercises support managers in their critical role as Challenger coaches.
Become part of the Challenger™ Connect community. Learn together with peers from other organizations in live and virtual events, and an invite-only online discussion forum.
Find Your Course
To provide the ideal learning experience, Challenger programs use a combination of digital learning, in-person (live or virtual) workshops, industry and sales model expertise and support resources. We make sure what your people learn is easy to understand and simple to apply.
Leading with insights is a proven method to get your customers to take action with you. This workshop will help you apply the Challenger Methodology to build the right insights. You’ll learn what a Commercial Insight is and how it’s different from other, less compelling types of information. You’ll also build that insight into a conversation framework that is particularly effective at shifting your customer’s mindset.
When sales and marketing teams work together, your organization is better positioned to win. Challenger Marketing Foundations helps your team apply a Challenger approach to marketing efforts in alignment with overall commercial goals. Participants will explore the components of Commercial Insight and how they are applied to construct a Content Roadmap. The Content Roadmap is the blueprint for content creation and campaigns. It enables a customer learning journey that changes customer perspective, aligns soundly with sales efforts, and uniquely favors your solutions.
The Challenger™ Negotiations program is purpose-built to give B2B sales professionals a full-funnel strategy for managing negotiations. Participants learn to create value through each stage of the sales process by leveraging proven Challenger™ Selling skills as part of their negotiation strategy (“Sizing the Pie”) , then capturing this value using frameworks built specifically for B2B selling (“Protecting the Pie”).
The Challenger Approach has been proven to help sellers win even the most complex deal. This course will help you lay the foundation for becoming a Challenger seller, learning the fundamentals of our approach through practical tips and applicable resources. You’ll learn the key skills of a Challenger, focusing on Commercial Teaching and building Constructive Tension. You’ll also learn how to Tailor and Take Control of your customer conversations to drive action.
Accelerate the velocity of your deals by applying Challenger skills to specific sales opportunities. You’ll learn how to apply Commercial Teaching to your accounts, refining and practicing the key skill of disrupting the conversation to upend the status quo. You’ll evaluate your current strategies and uncover fresh ideas to manage critical deals using best practices from the Challenger approach.
A powerful insight that disrupts a customer’s thinking can be the difference between a win and loss. A Challenger seller understands how to use Commercial Teaching and Insight to reframe a customer’s status quo and show the cost of inaction in the customer’s terms. This program focuses on these skills, refining and honing your ability to take control of the conversation to move towards the close.
Closing the deal means finding and engaging the right stakeholders to help you sell. This program helps sellers learn what to look for in stakeholders and how to take control of the process by commercially coaching the stakeholder most likely to take action.
Good selling needs good storytelling. Good storytelling creates emotional connections. Emotional connections drive action. This course will help you understand the science and structure of storytelling. You’ll explore the physical and emotional impact of a story, sourcing and writing problem-focused stories to motivate your buyers to act.
Ideal for organizations who have started on the Challenger Activation Journey, this program helps managers learn and practice ways to engage their teams effectively through high-quality coaching to help seller behavior change stick. With the Challenger skills as the “what” to coach to, you’ll learn how to build an environment of trust, affirm the coaching relationship, give specific feedback, and embed coaching in your workflow.
What Our Clients Say
“Our sales force has embraced the Challenger Approach, which has enabled them to engage the customer in a Conversation Choreography comprised of Insight and thought leadership. These impactful conversations have resulted in big wins around the globe.”
Michael Adley, Director, Global Sales Enablement, Ericsson
“The Challenger program has given us a way to provide even more focus in our commercial messaging and reduce the amount of projects where we have to negotiate on price alone. The program has allowed us to improve the capitalization on our R&D investment as we can better discuss our key differentiators.”
Gurdeep Sadera, Director of Sales Operations, Genetec
“Not only are we pleased with the training and support provided by Challenger, but they also provide an incredible follow-up survey and reinforcement experience that allows me to clearly articulate ROI to senior business leaders. We have seen a 13x return on our investment with Challenger. “
Steve Cannella, Financial Services Marketing Manager, Global Technology Company
“We went through virtual training with Challenger in March. As a company that knows firsthand the common pitfalls of virtual demonstrations, we were thrilled with how our Challenger facilitator kept everybody engaged throughout the session. Our team felt like we had just experienced the future of training in this virtual environment. ”
Tracey Gatland, Managing Director, GRAPHISOFT North America
“It was impressive how a well-prepared Challenger approach worked with this important customer which hadn’t considered us for several years. The team identified the right moment to attack, collaborated with the customer to resolve their issues, and finally closed the deal!”
Bernd Stenger, President, Heraeus Epurio
“When questioned about the increase in our scores, I shared that it’s all about having great people who now have great strategies. With the Effortless Experience™ skills, we can insulate the customer from all of the back office noise. You can trust your people to stand in that gap.”
Marian Favors Director, Customer Support, Karl STORZ
“Customers felt that I was bringing value and knowledge to their business.”
Professional Sales Representative, Kimberly-Clark
“It is hard to find programs that actually work and deliver on what they promised. It is especially difficult in the “soft-skills” area where so much is dependent on the actual rep. This program makes that easier.”
Pablo Valcarcel, Associate Director, Customer Care – Americas, Lonza
“This investment in coaching, and the overall development of our people, has changed the culture of our call center. You can see it in the data and out on the floor every day in how we help customers.”
Jim LeMere Director, Northwestern Mutual
“What we hadn’t expected was the level of enthusiasm that would begin to permeate the call center well beyond the pilot group…the program has increased our center’s feedback culture, and has impacted our collaboration climate for the better. There is greater knowledge-sharing across the frontline and a greater sense of purpose in the work of serving the customer.”
Location Manager, Nuon
“We chose Challenger at a time when the industry is competitive, products are being commoditized, and buyers are looking to sellers for much more than product knowledge. Integrating it through Sales, Marketing, and Service helps us have a common understanding of how we approach our industry and has differentiated us. After our first full year with it, we’re even more excited for the future.”
Barry Swihart, Senior VP of Sales, Odysseyware
“What has stood out to us about Challenger, was the opportunity to learn and develop the skills at our chosen pace. This has been accomplished through the eLearning options for content that used to require 2 or 3 days in a classroom. In addition, they’ve helped us pivot to virtual offerings of facilitator led sessions without any drop off in engagement or degradation of the learning experience. The flexibility of the Challenger team to meet our team member needs and the needs of our business has been exceptional. “
Joe Berry, Chief Learning Officer, Pinnacol Assurance
“Challenger Selling has significantly contributed to our revenue streams from both new opportunities and additional business generated from existing customers. SAP’s global, unified rollout of Challenger to our sales organization and management was the key driver to delivering extensive customer impact.”
Rainer Stern, Global VP Sales Leadership Programs, SAP
“The Challenger Deal Accelerator was a truly engaging session that encouraged the team to look at their current pipeline from different angles with the Challenger approach. It was stimulating hard work, that challenged our thinking and led to some tough debates led by an expert Challenger Advisor. It was a key step in supporting our journey to continue sustaining and embedding Challenger skills within SICIT.”
Alessandro Paterniani, Chief Commercial Officer, SICIT
“The combination of virtual and onsite training has been helpful for our teams. The premises of Challenger training are critical components of any sales conversation.”
Head of Sales, Software Industry
“The Challenger approach has important foundations that exemplify how we at Standard Bank prioritise our clients and provide them with a value driven experience at every point.”
Standard Bank Representative
“Simply put, if you fully commit to the Challenger journey in both your sales and marketing strategy, you will see significantly improved sales performance.”
Gerry Romanelli, Chief Commercial Officer, Triose
“As a premium provider in our space, our service experience is a true opportunity to differentiate. We saw a 20% reduction in escalations, which means we are solving customer problems the first time around. In fact, our customer VOC reflects that our reps are proactively solving problems before they are a challenge for our customers.”
Randy Kobat, SVP Retail Solutions vAuto
“Watching our best & brightest embrace the techniques of Challenger to disrupt the Status Quo was rewarding as well as enlightening.”
Jennifer Caldarella, Managing Director, Willis Towers Watson
“The Challenger Sale speaks to the core of how we’re engaging with our clients. We want our sales force to deliver insight and value, not sales pitches. That’s why our entire organization is being trained on the skills and behaviors that make Challengers successful. “
Kevin Warren, President US Client Operations Xerox
MEET OUR ADVISORS
Challenger’s global advisor team is comprised of functional experts in Sales, Marketing, and Customer Service. Since 2013, our Advisors have completed over 15,000 training days in 58 countries across the world.
BLAIR GOULETSpecialist in Tech & Financial Services Sales
High-performance leader with proven success in start-up, rapid growth and turnaround organizations
TYRONE EDWARDSFormer Chief Sales Officer, Merck
25+ years managing and mentoring sales teams in emerging growth & Fortune 500 companies
OLIVIA LOCKWOODExecutive Coach and Trainer
25+ years of sales and executive coaching with a focus on developing human potential
TONY ANTICOLEMarketing & Sales Advisor
Highly-experienced coach with experience advising 100+ organizations on their Challenger Journey
CHRISTINA RICHTERCertified Professional Coach and Sales Expert
Sales executive with 25+ years in BD, operations, training and sales management