Key Capabilities WP Cover Image

Service organizations continue to evaluate the capabilities needed for reps to deliver positive, high-quality customer experiences. Increasingly, they are facing trade-offs and questions about the most effective areas to focus their team development efforts.

Download the whitepaper to learn how to address these drivers of customer effort:

  • Repeat Contacts
  • Channel Switching
  • Transfers and Repeating Information
  • Robotic Service
  • Arduous Policies and Procedures
  • Hassle Factors

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