Service organizations continue to evaluate the capabilities needed for reps to deliver positive, high-quality customer experiences. Increasingly, they are facing trade-offs and questions about the most effective areas to focus their team development efforts.
Download the whitepaper to learn how to address these drivers of customer effort:
- Repeat Contacts
- Channel Switching
- Transfers and Repeating Information
- Robotic Service
- Arduous Policies and Procedures
- Hassle Factors