Webinar - The Coaching Imperative: Effective Development for Customer Contact
Speaker: Lauren Pragoff, Prinicipal Contributor and Vice President of Effortless Experience
Most customer service executives struggle to identify the last time that their organization held professional development specifically designed for their supervisors. This often overlooked population, however, is critical to the success of the function. Specifically, our research shows that coaching is the best driver of frontline rep performance – doing this well will result in higher performance gains relative to best practices in retention, recruiting, and even training.
Join this session to learn more about world-class coaching and best practices for sustaining coaching behavior change.