On-Demand Webinar: Critical Considerations for a Post-Pandemic World

As leaders across the financial services industry plan for post-pandemic customer service, there are a number of questions to answer and decisions to make.

We invite you to join Effortless Experience for a conversation with Jon Tholen, who has nearly 30 years of experience leading customer service teams domestically and internationally at organizations such as AMEX, Visa and Blue Shield of California.  He’s known for developing teams that increase customer loyalty while at the same time driving down costs and increasing revenue.

Join us to hear his perspective on how to best lead a team as you emerge from a crisis, including where we can and can’t compromise. This session is ideal for Senior Leaders and Heads of Function.

Access On-Demand

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