On-Demand Webinar: Applying Low-Effort Skills in a High-Effort World
In this session from CCW 2020, Scott Rothman explores the skills your reps need for a low-effort customer experience.
When something goes wrong, and things go wrong all the time, there is one dominant factor in a customer’s experience that will ultimately decide their future loyalty, and that is how easy we make it to get their problem solved.
Join us as we highlight the nine low-effort skills and workshop two of the skills to see how they play out at your organization:
- Positive language (leads to an 82% improvement in the quality of the experience)
- Acknowledging Baggage (reps who effectively handle customer baggage have 48% better performance)