Who is Effortless Experience?
Challenger is a global best practice professional services company dedicated to changing behavior in Customer Service, Sales, and Marketing teams. Our service programs are supported by ongoing research and backed by our best-selling book, The Effortless Experience. Since 2015, we’ve offered a complete transformation program teaching service reps the skills proven to reduce customer effort, including positive language, advocacy, flexing communication styles, acknowledging customer baggage, and others.
Get in Touch
“This investment in coaching, and the overall development of our people, has changed the culture of our call center. You can see it in the data and out on the floor every day in how we help customers.”
Jim LeMere Director, Northwestern Mutual
“As a premium provider in our space, our service experience is a true opportunity to differentiate. We saw a 20% reduction in escalations, which means we are solving customer problems the first time around. In fact, our customer VOC reflects that our reps are proactively solving problems before they are a challenge for our customers.”
Randy Kobat, SVP Retail Solutions vAuto
“What we hadn’t expected was the level of enthusiasm that would begin to permeate the call center well beyond the pilot group…the program has increased our center’s feedback culture, and has impacted our collaboration climate for the better. There is greater knowledge-sharing across the frontline and a greater sense of purpose in the work of serving the customer.”
Location Manager, Nuon
“When questioned about the increase in our scores, I shared that it’s all about having great people who now have great strategies. With the Effortless Experience™ skills, we can insulate the customer from all of the back office noise. You can trust your people to stand in that gap.”
Marian Favors Director, Customer Support, Karl STORZ
Our Advisors Can Meet You Anywhere
Challenger and Effortless Experience Advisors bring practical experience and senior business leadership to every live training or workshop event.Meet Our Advisors
Principal & Founder, Beyond Orange LLC
Former Senior Director of Global Sales Effectiveness