Posts tagged as “Customer Service”

So You Think You Can Change?

Jul 30, 2020

Think about the last time you tried something new. Most likely, you felt excited, but also a bit hesitant. Whether it’s a new food or

Coaching Accountability in a Virtual World

May 26, 2020

Fact: Creating a culture of coaching accountability is hard. Through numerous coaching effectiveness surveys that Challenger has sent to frontline reps across the last two

Bold Decisions During Uncertain Times

Apr 7, 2020

I’ve been talking to a number of customer service leaders over the last three weeks, and, unsurprisingly, many are asking how others are coping with