Posts tagged as “Customer Service”

Technology Won’t Save You

Apr 22, 2021

Every day I have a front row seat to see the impact our research has across the globe…whether it’s the increased usage of Customer Effort

Top Effort Drivers to Avoid? YES PLEASE!

Feb 26, 2021

Once again, Matt Dixon, Chief Product and Research Officer at Tethr (and co-author of our book The Effortless Experience) and Ted McKenna, SVP of Product