With distractions all around us, it is no surprise that many people struggle to remain focused and actively listen to conversations at hand. In fact,
Posts tagged as “Customer Service”
Imagine asking reps or supervisors in your contact center: “Who was the best coach you ever had?” Would they mention someone in your department or
Why Year-End Reviews Aren’t Enough
Apr 26, 2022We’re hot off everyone’s favorite season of the year: year-end reviews! You’ve met with your direct report(s), delivered feedback from colleagues, feedback from you, and
Assessing the Impact of an Effortless Experience
Apr 5, 2022We’re delighted and honored to share our silver Stevie Award for being one of the Customer Service Training Teams of the Year! I’ve decided to
We’re Getting Noticed!
Mar 16, 2022Challenger is incredibly honored to announce that we’ve recently won two big Industry awards for both our sales and customer service work. Challenger is always
CEO Statement on the Challenger Rebrand
Feb 25, 2022Challenger recently refreshed our logo and other brand elements. Our CEO, Andee Harris' statement on this new visual identity is below. For a decade, we’ve
To Stand or Not To Stand
Feb 25, 2022I finally did it. After talking about it for over a year, I finally invested in a standing desk. What is the new saying? Sitting
What Your Customers Want . . . TODAY
Feb 14, 2022FACT: We all feel different as customers today than we did two years ago. Personally, my patience is thinner than ever, and it makes sense
Can You Help Me Train for Emotional Intelligence?
Jan 20, 2022From time to time, companies ask us if we can train their customer service reps on "EI", or “Emotional Intelligence.” Before jumping into how we
The Worst Question a Service Rep Can Ask
Jan 5, 2022Portions of the following blog are excerpts from our book, The Effortless Experience That title probably caught your attention, so without making you wonder a