Posts tagged as “Customer Service”

Why Year-End Reviews Aren’t Enough

Apr 26, 2022

We’re hot off everyone’s favorite season of the year: year-end reviews! You’ve met with your direct report(s), delivered feedback from colleagues, feedback from you, and

We’re Getting Noticed!

Mar 16, 2022

Challenger is incredibly honored to announce that we’ve recently won two big Industry awards for both our sales and customer service work. Challenger is always

CEO Statement on the Challenger Rebrand

Feb 25, 2022

Challenger recently refreshed our logo and other brand elements. Our CEO, Andee Harris' statement on this new visual identity is below. For a decade, we’ve

To Stand or Not To Stand

Feb 25, 2022

I finally did it. After talking about it for over a year, I finally invested in a standing desk. What is the new saying? Sitting

What Your Customers Want . . . TODAY

Feb 14, 2022

FACT: We all feel different as customers today than we did two years ago. Personally, my patience is thinner than ever, and it makes sense

The Worst Question a Service Rep Can Ask

Jan 5, 2022

Portions of the following blog are excerpts from our book, The Effortless Experience That title probably caught your attention, so without making you wonder a