You probably already know whether you are an introvert or extrovert, your preferred love language, and what Harry Potter house you would belong to, but
Posts tagged as “Customer Service”
Staff Development Considerations For Uncertain Times
Sep 12, 2022As we enter this sideways, confusing economy, we’re hearing some of the “tale as old as time” stories - many companies are tightening their pursestrings
QA: Don’t Automate a Broken Process
Aug 30, 2022In our third webinar of the Effortless Experience™ series, Matt Dixon and Amy Smith unpacked the reasons why Quality Assurance doesn’t always accomplish what we
Active Listening: More Than Just a Soft Skill
Jun 15, 2022With distractions all around us, it is no surprise that many people struggle to remain focused and actively listen to conversations at hand. In fact,
Imagine asking reps or supervisors in your contact center: “Who was the best coach you ever had?” Would they mention someone in your department or
Why Year-End Reviews Aren’t Enough
Apr 26, 2022We’re hot off everyone’s favorite season of the year: year-end reviews! You’ve met with your direct report(s), delivered feedback from colleagues, feedback from you, and
Assessing the Impact of an Effortless Experience
Apr 5, 2022We’re delighted and honored to share our silver Stevie Award for being one of the Customer Service Training Teams of the Year! I’ve decided to
We’re Getting Noticed!
Mar 16, 2022Challenger is incredibly honored to announce that we’ve recently won two big Industry awards for both our sales and customer service work. Challenger is always
CEO Statement on the Challenger Rebrand
Feb 25, 2022Challenger recently refreshed our logo and other brand elements. Our CEO, Andee Harris' statement on this new visual identity is below. For a decade, we’ve
To Stand or Not To Stand
Feb 25, 2022I finally did it. After talking about it for over a year, I finally invested in a standing desk. What is the new saying? Sitting