Lauren Pragoff

Lauren Pragoff
Lauren Pragoff is the Director for Challenger's Service practice. In her role, Lauren manages several tailored product offerings designed to help companies in their journey to become low-effort service organizations.
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Recent Posts

First Contact Resolution: Necessary but Insufficient

The Road to Better Coaching: The Data-Armed Supervisor and Why They're Dangerous

Why Advocacy is a 'Need to Have' Customer Service Skill

Why Creating an Effortless Experience is Essential in 2019

Customer Loyalty: Not The Holy Grail For Service

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